What are RfoodX meals? Our frozen, ready-to-heat dishes make it simple to eat healthy. Our meals are designed to conveniently help manage chronic health conditions with a large assortment of recipes that are healthy and taste great!
Where are RfoodX meals made?
Our meals are supplied by many manufacturers throughout the country in order to ensure product freshness and variety.
Do RfoodX meals contain any artificial ingredients?
We use only the best whole food natural ingredients to help ensure our meals are as nutritious and delicious as possible.
How do I prepare RfoodX meals?
Rfoodx meals can be prepared by microwave, stovetop, or oven. Each meal's instructions vary slightly. The heating instructions are located on the product packaging and shipment insert. From frozen, heating time per meal using a 1100 watt microwave averages about 3 minutes.
How should I store Rfoodx Meals?
Upon delivery, immediately place your meals in the freezer. If transferred from the freezer to the refrigerator, Roots Food Group meals must be consumed within 3 days.
Do roots food group meals contain allergens?
We seek to avoid many common allergens in our entrees, including fish, crustacean shellfish, peanuts, and soybean. However, some meals may contain allergens including eggs, milk, wheat, sesame, and/or tree nuts. Please refer to the nutritional panel on your meal for complete allergen details, ingredient information, and nutritional facts. You can also find this information listed for each meal on our menu here:
How long will the meals last in the freezer?
If properly stored in the freezer, meals should be consumed within 12 months of your delivery date.
How are RfoodX meals both healthy and delicious?
Using only high-quality ingredients and our professional culinary expertise, the natural flavors of these whole foods make for a delicious and satisfying meal.
Can Rfoodx meals be substituted within a meal plan?
No, we do not offer the ability to substitute meals at this time.
Am I able to choose individual meals or switch meals in the bundle?
We can not accomodate any swaps or substitutions within meal plans at this time.
Am I able to receive all entrees instead of receiving breakfast and entrees?
No. Each meal plan is carefully crafted with both breakfast items and entrees to provide a healthy, delicious meal variety.
How are the meals packaged for shipping?
Rfoodx meals come with insulated packaging containing dry ice to keep the meals frozen. Please note that there may be some condensation. Promptly put your meals in the freezer upon their arrival. Do not handle the dry ice with your bare hands. Additional handling instructions are included on the box and insert.
How will my meals arrive?
Rfoodx meals are delivered straight to your doorstep. Our shipment packaging is temperature-controlled to help keep your meals frozen. No signature is required for the delivery, allowing you to be away when meals are delivered.Inside, there may be some dry ice that has not yet evaporated. Please be careful when removing dry ice from the packaging. Never touch dry ice with your bare hands. Wear gloves or use plastic handles of dry ice bag. Remove dry ice from box and place outdoors, or in a sink or basin. Pour warm water over top, until fully evaporated OR keep dry ice in bag and remove. Place in trash bin to evaporate. Keep away from children. If skin is exposed to dry ice, treat affected area with warm water. Avoid dry heat."
Do you have a return policy?
Due to the nature of frozen food, we are unable to accept returns of the meals.
What if my order does not arrive?
If your order does not arrive, please contact customerservice@rfoodx.com for assistance.
What if my order arrives thawed or damaged?
We apologize for the inconvenience if your meals have arrived thawed or damaged. If this has occurred, please contact customer support at customerservice@rfoodx.com and a team member will be ready to assist you. Please then dispose of the contents.
What if my order shipped to the wrong address?
If your box was delivered to the wrong address, please contact customerservice@rfoodx.com for assistance.
How long does it take to recieve my meals?
Your shipment should arrive within 3-5 days from the date the order was placed. Please check your email for shipment updates and notifications.
Can you ship to P.O. Boxes?
We are not able to ship our meals to PO boxes.
How can I give specific delivery instructions?
You can provide specific delivery instructions in the comments section within the check-out process for your order.
How can I change delivery date of my meals?
We are not able to customize delivery dates at this time.
Can I order Rfoodx meals in the US?
Rfoodx meals can be delivered to all the lower 48 United States.
